Privacy Policy — How y999 Games Protects Your Data

1 Who We Are

y999 games operates an online entertainment platform available at y999games.pro, offering Pakistani players access to casino games, slots, live casino, sports betting (including Cricket, PSL, T20, and Football), fish games, and related services. All player accounts are denominated in Pakistani Rupees (PKR).

When this Privacy Policy refers to "y999 games", "we", "us", or "our", it refers to the operator of the y999games.pro platform. For any privacy-related queries, the point of contact is our support team at [email protected].

This Privacy Policy applies to all players who register an account, visit the website, or interact with any part of the y999 games platform, regardless of how they access it — whether through a mobile browser, desktop, or any supported device.

2 Data We Collect

y999 games collects different categories of personal data depending on how you interact with the platform. Below is a clear breakdown of what is collected and why each category is necessary.

We only collect data that is genuinely needed to run your account and provide platform services. We do not collect unnecessary personal information and we do not hold data for longer than required — see Section 9 on Data Retention for more details.

3 How We Collect Your Data

y999 games collects personal data through the following means:

Direct Interactions

The most significant portion of your data is provided directly by you — when you fill in the registration form, complete identity verification, make a deposit via JazzCash or Easypaisa, contact support, or update your account settings. This data is provided voluntarily and is necessary to operate your account.

Automated Technologies

When you visit y999games.pro, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, pages visited, session duration, and how you navigate the platform. This data helps the technical team monitor platform stability and identify unusual access patterns that could indicate fraud or unauthorised access.

Payment Processors

When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer, or a card, limited transaction data passes through the relevant payment processor. y999 games receives confirmation of completed transactions but does not store full card numbers or mobile wallet PINs — those remain with your payment provider.

Cookies

y999 games uses cookies on the platform. See Section 7 for a full explanation of what cookies are used and how to manage them.

4 Why We Use Your Data

y999 games uses your personal data for the following purposes. For each purpose, there is a clear reason why the data is needed:

• Account setup and management: Your name, contact details, and date of birth are used to create and maintain your y999 games account. Without this data, an account cannot be registered.
• Age verification: y999 games is an adults-only platform. Date of birth and, where required, CNIC data is used to confirm that all players are 18 or older before they can deposit or play.
• Processing deposits and withdrawals in PKR: Payment data is used to process your JazzCash, Easypaisa, Raast, bank transfer, or card transactions accurately and securely.
• Customer support: When you contact support at [email protected], your account information and communication history is used to respond to your query efficiently.
• Fraud prevention and security: Technical data including IP addresses and device information is used to identify suspicious activity, prevent unauthorised access, and protect your account balance.
• Responsible gaming monitoring: Usage data such as session times, deposit patterns, and gaming activity is reviewed to identify players who may benefit from responsible gaming guidance. This is done to protect players, not for marketing purposes.
• Promotions and bonuses: If you opt in to receive communications about promotions, your contact details and account activity are used to send relevant offers. You can opt out at any time through your account settings or by contacting support.
• Platform improvement: Aggregated, anonymised usage data helps the y999 games team understand how the platform is used and where improvements can be made. This data does not identify individual players.

y999 games does not use your personal data for purposes beyond those listed here without first updating this Privacy Policy and, where required, seeking your consent.

5 Payment Data and PKR Transactions

Because y999 games processes real-money transactions in PKR, payment data is subject to additional care. When you make a deposit or request a withdrawal, the relevant transaction details — amount, date, and reference number — are recorded on your account for audit and dispute resolution purposes.

y999 games requires that all payment methods used on an account are registered in the account holder's own name. This means your JazzCash mobile number, Easypaisa account, bank account, or card must belong to you personally. This rule is in place to protect you and to prevent fraudulent use of third-party payment details.

Full card numbers and mobile wallet authentication credentials (PINs, OTPs) are handled entirely by the relevant payment processor — JazzCash, Easypaisa, your bank, or card network. y999 games does not receive or store these credentials. If you are ever asked to provide a PIN or OTP to a y999 games representative, this is a fraud attempt — please contact support immediately.

Transaction records are retained for the period required for financial record-keeping and dispute resolution. See Section 9 for retention timelines.

6 Sharing Your Data

y999 games does not sell, rent, or trade your personal data to third parties. Data is only shared with external parties in the limited circumstances described below:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card networks receive the transaction data needed to process your PKR deposits and withdrawals. These processors operate under their own privacy policies and are bound by their own data protection obligations.
• Identity verification services: When age or identity verification is required, relevant identity data (such as CNIC details) may be shared with a third-party verification service for the sole purpose of confirming your identity. The result of the verification is shared with y999 games; the underlying documents are not stored beyond what is necessary.
• Fraud prevention and security partners: Where suspicious activity is detected on an account, technical data may be shared with security service providers to investigate and prevent fraud. This is done to protect your account and the integrity of the platform.
• Legal obligations: If y999 games is required by law to disclose personal data — for example, in response to a valid legal request — the minimum necessary data will be disclosed. y999 games will notify the affected player where legally permitted to do so.

All third parties who handle y999 games player data are required to process that data only for the specific purpose for which it was shared and to maintain appropriate security measures. y999 games does not permit third parties to use your data for their own marketing or other purposes.

7 Cookies and Tracking

y999 games uses cookies — small text files stored on your device — to make the platform function correctly and to improve your experience. The types of cookies used are as follows:

Essential Cookies

These are strictly necessary for the platform to work. They maintain your login session, remember your account preferences during a session, and ensure that the platform loads correctly on your device. These cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

These cookies collect anonymised information about how players use the platform — which games are most popular, how long sessions last, and where players tend to navigate. This data is aggregated and does not identify individual players. It helps the y999 games team improve the platform over time.

Preference Cookies

These cookies remember your settings between sessions — such as your preferred language or display preferences — so you do not need to set them again each time you visit.

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may prevent parts of the y999 games platform from working correctly. Analytics and preference cookies can generally be disabled without affecting core platform functions.

8 Data Security

y999 games takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. These measures include encrypted data transmission (HTTPS), access controls that limit which staff can view player data, and regular security reviews of platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your y999 games account has been accessed without your authorisation, or if you notice unusual activity on your PKR balance, contact support immediately at [email protected]. The team will investigate and, if necessary, freeze your account to prevent further access while the matter is resolved.

You also play a role in keeping your account secure. Use a strong, unique password for your y999 games account, do not share your login credentials with anyone, and be cautious of phishing messages claiming to be from y999 games. The platform will never ask for your password or OTP through email, WhatsApp, or any unsolicited message.

9 Data Retention

y999 games retains personal data only for as long as necessary for the purposes for which it was collected, or as required for legal and financial record-keeping obligations. The general retention principles are as follows:

• Active account data: Retained for the full duration of your account being open on the platform.
• Transaction records (PKR deposits and withdrawals): Retained for a minimum of five years from the date of each transaction, as required for financial record-keeping.
• Identity verification records: Retained for the duration of your account plus any legally required period thereafter.
• Support communications: Retained for up to three years from the date of last interaction to assist with dispute resolution.
• Technical and usage data (logs): Typically retained for up to 12 months unless longer retention is required for a specific security investigation.

When data is no longer required, it is deleted or anonymised so that it can no longer be linked to an individual player. If you close your y999 games account voluntarily, your personal data will be handled in accordance with the retention periods above — closing an account does not immediately erase all records, particularly where transaction history must be kept for financial compliance purposes.

10 Your Rights

As a player using y999 games, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] with your account username and the specific request:

• Right to access: You can request a copy of the personal data y999 games holds about you. This will be provided within a reasonable timeframe.
• Right to correction: If any data held about you is inaccurate or out of date, you can request that it be corrected. For example, if your contact number or email address has changed, update it through your account settings or contact support.
• Right to erasure: In certain circumstances, you can request that your personal data be deleted. Note that this right does not apply where y999 games is legally required to retain data — such as transaction records for financial compliance purposes.
• Right to restrict processing: You can request that y999 games limit how your data is used in certain circumstances — for example, while a correction request is being reviewed.
• Right to object to marketing: If you have opted in to receive promotional communications, you can opt out at any time by contacting support or adjusting your notification preferences in your account.
• Right to data portability: You can request that the personal data you have provided to y999 games be provided to you in a structured, commonly used format.

y999 games will respond to all rights requests as promptly as possible. In some cases, additional identity verification may be required before a request is processed, to ensure that data is not shared with or deleted by anyone other than the account holder.

11 Minors and Under-18 Players

y999 games is strictly an adults-only platform. The platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 18. Age verification is a mandatory part of the registration and account management process.

If y999 games becomes aware that personal data has been collected from a player who is under 18, that account will be immediately suspended, the data will be deleted in accordance with this Privacy Policy, and any deposits will be returned to the original payment source after investigation.

If you are a parent or guardian and believe that a minor has registered an account on y999 games, please contact support immediately at [email protected] so that the matter can be investigated and resolved without delay.

12 Changes to This Privacy Policy

y999 games may update this Privacy Policy from time to time to reflect changes in platform features, payment methods, data processing practices, or other operational requirements. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes — particularly those that affect how your data is used or shared — y999 games will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. Continued use of the platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy.

It is your responsibility to check this page periodically. If you disagree with any changes, you should stop using the platform and contact support to arrange account closure.

13 Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data y999 games holds about you, please reach out to the support team. We take all privacy queries seriously and aim to respond promptly.

You may also find answers to common questions on the FAQ page. For a full overview of your rights and obligations as a player, read the Terms and Conditions.